If your goods are damaged or if you receive an incorrect product, or if you’re not satisfied with what you ‘ ve received, we would be happy to give you the following alternatives:
- Exchange the goods for an alternative of your choice to equal value.
- Give you a full refund for the items, once returned.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
A few items are exempt from being returned:
- Balms and rubs, pickles and preserves.
To get a defective/ unused item replaced:
Contact email@example.com or call on 8281503356 within 7 days of delivery. Return charges are payable by customer.
Return Delivery Address:
Dharaa Livelihood Initiative LLP, 14/320, Thaikkattussery, Edakkunny, Thrissur 680306, Kerala
If you are unhappy with your purchase and want a refund/replacement please write us at firstname.lastname@example.org and we will process your refund within 7 days of receiving the products back at our warehouse. If the item you received is broken or faulty, please send us a picture of the same via email communication. We will do our best to process refund request within 7 working days.
How will I get my money back?
Upon authorization of your return/refund request, we will offer you refund or replacement. You can get your money back into your originating bank account. You can also opt for a direct bank transfer via NEFT in case you have paid via COD mode.
Once you drop a mail at email@example.com with your return request, our team shall call and coordinate about your request. no worries!
Cancelling an order
If you cancel your order before your product has shipped, we will refund the entire amount asap if you have paid for your order. If you ‘ ve placed order in COD mode, we ‘ ll simply cancel it. Please drop a mail at firstname.lastname@example.org for cancellation requests.
If the cancellation request is received after your product has been shipped, you can do one of the following:
1. If your product has shipped but has not yet been delivered, we will try to recall the parcel.
2. If you received the product, inform us, we’ll get it picked up under standard return/replacement procedures mentioned above on this page.
Cancelling part of an order
To cancel / return a part of your order, write to us at email@example.com with your order number. We'll do the needful under our standard return/refund/cancellation policy mentioned above on this page.